Delete your Lecta account
Delete it in the app
In the app, go to Settings > Account & tokens > Delete account. Your account is deleted right away.
If you can't use the app: ask by email
Email support@lectanote.com with the subject "Account deletion request". Include information that identifies your account, such as the Google or Apple account email you signed up with. If you used Apple's Hide My Email, also include the email shown on the account screen in the app. Once we have confirmed your identity, we delete your account within 10 days and let you know.
We will never ask for your password or a verification code. Don't include them in your email.
If you have a subscription
Deleting your account may not cancel a subscription in the app store. Check your subscription in Google Play or the App Store subscription settings and cancel it there.
What is deleted
- Account information (email, name, account ID), token balance and plan
- Usage records, instant caption connection records, referral records, terms consent records, push notification token
Any remaining tokens are lost and cannot be restored.
What is kept
- Device identifier hash (a one-way value): to prevent repeat free tokens and referral rewards, it stays on our server. It is unlinked from your account, kept for 1 year after last use, then deleted automatically.
- Server access logs (IP address, etc.): deleted automatically after 30 days.
- Sign-in data: removed from the backups of our sign-in service (Google Firebase) within 180 days.
- Payment records: once paid features exist, these are kept for 5 years as required by Korean e-commerce law.
Recordings and transcripts are not kept on our servers after processing. Recordings on your device are deleted when you uninstall the app. Delete any Drive backup yourself from your own Google Drive.